One of my favorite little books on the subject, How to Hug a Porcupine? poses the question like this:
How do you hug some billy goats?
Entice them with a bag of oats.
And surely you can hug a pig,
just spread your arms out extra big.
Hugging bunnies is just divine,
But how do you hug a porcupine?
Every industry has their version of the difficult client. When you’re looking back on your interactions with these difficult clients you can usually spot the red flags that were there from the beginning.
Seeing these signs in a prospect, doesn’t necessarily mean you should avoid taking on that particular person as a client, but you need to understand upfront who it is you are dealing with and make clear agreements ahead of time.